We want you to love your beauty essentials as much as we do.
If something isn’t right, we’re here to help — but please read the policy below before requesting a return or refund.
For hygiene and safety reasons, we do not accept returns on opened or used cosmetic or skincare items.
You may request a return or replacement only if the product is:
Damaged or defective upon arrival, or
You received the wrong item.
To be eligible for a return:
Your item must be unused, unopened, and in its original packaging.
Your request must be made within 14 days of delivery.
To initiate a return or refund, please contact us at:
📧 [email protected]
Include:
Your order number
Clear photos of the product and packaging
A short description of the issue
Our team will review your request within 2–3 business days and guide you through the next steps.
Once your return is approved and inspected, we’ll notify you via email.
Refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
Please note:
Shipping costs are non-refundable.
If your order qualified for free shipping, the actual shipping cost may be deducted from your refund.
Opened or used beauty products
Gift cards, promotional items, or samples
Items marked as “Final Sale”
If you have any questions about your order or our return policy,
please reach out to us anytime at [email protected] — our team is always happy to help!